Posts by Glen McCarty
ServiceNow vs. Zendesk: The Right ITSM for Scaling Enterprises
16 October, 2024When you're managing IT services for a large enterprise, it's like trying to keep a ship steady while navigating through...
Critical ServiceNow Vulnerabilities: Protect Your Business with Velocity Consulting
31 July, 2024Overview In recent developments, significant vulnerabilities have been identified in ServiceNow, posing severe business ...
What is Gen AI, and can it provide benefits for my organisation?
15 March, 2024Introduction Gen AI (“Generative Artificial Intelligence”) is a brand new feature for ServiceNow and is getting much att...
How to Select the Right ServiceNow Partner for Optimal Performance and Trustworthy Advice
14 December, 2023Introduction Choosing the right ServiceNow partner is crucial for enhancing the performance of your ServiceNow platform ...
Should I Upgrade My ServiceNow Instance Once or Twice a Year?
7 December, 2023Introduction As organizations strive to improve ServiceNow performance and maximize their platform investment, a common ...
Why do ServiceNow implementations sometimes fail to deliver an amazing user experience?
19 October, 2023In today's digital age, organisations are continually seeking tools and platforms to enhance their business operations. ...
ServiceNow Beyond ITSM and Into Facilities
12 October, 2023In today's fast-paced digital age, organizations are continually seeking platforms that streamline and optimize their bu...
ServiceNow beyond ITSM and into HR
9 October, 2023When many hear the name ServiceNow, they might immediately think of IT Service Management (ITSM). While ServiceNow has b...
How to Improve Project Portfolio Performance with ServiceNow PPM
5 October, 2023In today's fast-paced digital landscape, organisations are constantly looking for ways to streamline their operations an...
Understanding Business Demand with ServiceNow SPM
2 October, 2023In today's fast-paced digital environment, organizations aim not only to optimize their tools and platforms but also to ...