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Why a ServiceNow Health Check is Essential

Many organisations assume that if their ServiceNow platform is running, it’s running well. But beneath the surface, there are often issues that can impact performance, security, and usability. A health check helps uncover and resolve these problems, ensuring your platform is aligned with ServiceNow best practices and optimised for long-term success.

 

Common Issues We Find During a Health Check

padlock User Administration & Security Risks Over-assigned roles, weak permissions, and access misconfigurations.
estanted Missed Upgrade Tasks Residual issues from past upgrades lead to long-term inefficiencies.
automation-1 Suboptimal Workflows Conflicting or inefficient processes slow down the system.
problem-solved Poor CMDB & Asset Management Configuration Limited tracking of IT assets and dependencies.
corrupted-file Hidden Performance Bottlenecks Large volumes of archived records impact speed.
banknote License Overspending Paying for unused ServiceNow licenses due to lack of visibility.

What’s Included in Our Health Check?

We take a multi-layered approach to ensure a complete picture of your platform’s health. Our process includes:

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1. Automated Platform Scan

We run an Instance Scan—a built-in ServiceNow tool that checks for security risks, workflow inefficiencies, and misconfigurations across 86 critical areas.

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2. Security Dashboard Review

We assess your security posture, identifying external vulnerabilities, improperly assigned roles, conflicting scripts, and ACL issues.

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3. Manual Expert Review

Not everything can be detected automatically. Our specialists manually review:
-Custom Tables & Configurations-
-Custom Scripts & UI Actions-
-Workflow & Process Conflicts-

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4. ServiceNow Health Scan

We request an official ServiceNow Health Scan, which evaluates your database’s health at a deeper level, providing additional insights into performance, security, and optimisation opportunities.

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5. Functional Review with Stakeholders

A system that works technically isn’t always meeting business needs. We consult with your stakeholders to identify areas where ServiceNow isn’t delivering the expected value, ensuring alignment with your business goals.

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6. Comprehensive Health Report & Action Plan

You receive a clear, actionable report detailing:
✔️ Identified issues & security risks
✔️ Priority recommendations for remediation
✔️ Optimisation strategies for long-term platform health

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Servicenow health check

Why Choose Velocity Consulting?

  • Unmatched Speed – We deliver a full health check within 2 days (faster than most competitors).
  • Actionable Insights – We don’t just highlight issues—we provide clear, practical recommendations.
  • Certified Experts – Our team holds Certified System Administrator (CSA) & Certified Implementation Specialist (CIS) certifications.
  • Beyond ServiceNow Best Practices – We apply real-world expertise to go beyond standard guidelines, aligning with industry best practices.
  • Minimal Disruption – Our assessment is non-intrusive and does not require platform downtime.
  • Proven Cost Savings – We’ve helped clients eliminate security risks, streamline workflows, and reduce unnecessary license spending.
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How Often Should You Conduct a Health Check?

✔️ At least once a year to maintain optimal performance.
✔️ After every ServiceNow upgrade to catch lingering issues.
✔️ Whenever performance starts to degrade or security concerns arise.

What Happens After the Health Check?

Your ServiceNow Health Check is just the beginning. Based on our findings, we offer:

* Remediation Projects – Fixing the issues identified in the health check.

* Ongoing Platform Support – Continuous monitoring, proactive maintenance, and regular health assessments.

* License Right-Sizing – Helping you cut unnecessary costs on unused licenses.

* Process & Workflow Optimisation – Making sure ServiceNow delivers maximum business value.
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Book Your ServiceNow Health Check Today

Don’t wait for performance issues, security risks, or inefficiencies to impact your business. A proactive health check ensures your ServiceNow platform is secure, high-performing, and fully optimised.