Why do ServiceNow implementations sometimes fail to deliver an amazing user experience?

In today's digital age, organisations are continually seeking tools and platforms to enhance their business operations. ServiceNow, a leading digital workflow platform, offers businesses the potential to revolutionise their operations. Yet, many companies falter in their ServiceNow strategy, failing to improve ServiceNow performance or maximise platform investment in ServiceNow. So, where do they go wrong?

Understanding Business User Demand is Paramount

One of the prime reasons for the less-than-stellar outcome is that many companies don’t fully understand business user demand before initiating their ServiceNow design and implementation. Think of it like throwing darts in the dark; occasionally, you might hit the bullseye, but it’s often more down to luck than expertise.

When businesses bypass the crucial step of truly understanding what their users want and need, they're not only risking their investment but also potentially estranging their user base. It’s akin to building a house without consulting the people who’ll live in it; the structure might be solid, but does it truly cater to the inhabitants' needs?

How a ServiceNow Consultancy Can Help

Engaging with a seasoned ServiceNow consultancy like Velocity Consulting can make all the difference. With our TransformNow methodology, we delve deep into understanding not just the technical requirements but also the business needs and user demands. We believe in a ServiceNow strategy that's anchored in real-world needs and aspirations.

Our approach combines honest advice, rooted in 15 years of experience in delivering successful outcomes with ServiceNow, and the dedication of an account manager boasting a minimum of 10 years of expertise. Our mantra is simple: value in every call. With us, you're not just getting a consultant; you're partnering with the most knowledgeable experts in the business.

Conclusion

In the ever-evolving landscape of business technology, it’s easy to be lured by the promise of advanced platforms like ServiceNow. But to truly maximise platform investment in ServiceNow and improve ServiceNow performance, businesses need a robust ServiceNow design and strategy in place. More importantly, they need partners who can guide them to success, ensuring they're not just throwing darts in the dark.