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Increase the value of your ServiceNow investment


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The only UK ServiceNow consultancy to offer a money-back guarantee*

Today's challenges demand change

At Velocity, we understand just how tricky digital transformation can be. 

Everything you read tells you to expect fast, frictionless processes that save costs and satisfy customers. But achieving this isn't obvious or easy. 

Especially when it’s your first time using an ITSM or IT Ops solution, and there’s no clear sign telling IT teams: “Start here!” And the stakes are high. 70% of all digital transformations fail.

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When there’s a lot of pressure to deliver full value but not enough ServiceNow knowledge to deliver it, having the right support can make all the difference. 

Today's top 4 digitalisation challenges

Digitalisation brings numerous benefits, but it also presents organisations with distinct challenges.


1.No shared vision

Lacking alighnment on business goals


2. No experimentation

Failing to adapt to and test new ideas


3. No flexibility in governance

Struggling to allocate funding between core business operations and new opportunities.


5. No growth in capabilities

Not investing in the right digital tech, talent, data, and skillsets

We believe that delivering change for your business has enough challenges. ServiceNow shouldn’t be one of them. Which is why we are here to help. 

Velocity Consulting: A new kind of ServiceNow partner

So, you’ve got access to ServiceNow. But are you using it to its full potential? 

ServiceNow is a hugely powerful platform, but it can feel daunting without the right expertise. At Velocity, we use our 15 years of ServiceNow experience to help you meet transformation goals and unlock your ROI. 

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In Service of our customers, not ServiceNow

At Velocity, we offer an honest, pragmatic, and capability-focused approach with no hidden costs.

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Aligning to business values

We're a boutique organisation, so we work closely with you to create and deliver a focussed, personalised service.

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Proven success methodology

We've combined our service delivery and transformation services with our ServiceNow experience to create TransformNow, designed to maximise your investments.

Giving you more from your ServiceNow implementation

Velocity brings a wealth of large-scale IT transformation skills that take your digitisation journey in the right direction as quickly as possible. 

Following our Smart Transform methodology, we work closely with you to understand you needs, goals, and challenges. From there, we design and deliver custom solutions to those challenges. This gives you the most value from your IT investments, significantly increasing your service performance, cost savings, and customer and employee satisfaction. 

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Our consultation services:

1 Translate ServiceNow solutions into easily understandable stepping stones for transformation
2 Provide you with tailored solutions for your unique business goals.
3 Help you make the most of your ServiceNow investment, including those you may be unaware of.
4 Balance cost with performance to lower your TCO and maximise ROI.
5 Supplement the ServiceNow platform with simple IT that helps you work more efficiently and meet goals quicker.


Working with Velocity is easy

Whether you are looking to implement ServiceNow for the first time or get more from your existing investment, we can help you with three simple steps:

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1. We understand your goals

We ask you about your business goals and the challenges you are having trying to achieve them. 

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2. We quickly build your solution

Our trusted experts quickly deliver a ServiceNow solution which gives you the ROI you need, not just a tool. 

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3. You get real ServiceNow ROI

You get the ServiceNow platform of your dreams for a fraction of the time and cost. 

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Our guarantee: We are so confident that you will be delighted with our work that we are the only UK ServiceNow partner who offers a Money Back Guarantee

Real satisfaction from real change 

We go beyond just configuring ServiceNow, being with you on every step of your transformation journey. 

Working alongside our customers has been an absolute pleasure. We sincerely acknowledge the joy and collaboration that came with every project, fostering a partnership that goes beyond business. Your trust and teamwork have made our journey together truly rewarding. And here’s what some of our customers had to say about us: 

  • We've got a fully functioning service three months ahead of our original schedule. We therefore generated first year savings which are about a third in excess of what we originally planned.

    Tony Pusey Cheif Information Officer - Trinity Mirror

  • Velocity have proven themselves to be a trusted partner that I can rely on to consistently and professionally deliver. They are flexible in their approach and able to quickly deploy a dynamic range of business and technical skills to respond to the changing and challenging demands on our priorities and resources, while always offering independent and honest advice.

    Paul Kondilys Global Director of IT Operations

  • I would use Velocity again, and I would definitely look for their help if I was doing a transformation or recovery programmes of work, that have got into difficulties, because their pace and direction can really turn things around at very short notice.

    Michael Ibbitson Chief Information Officer

  • Velocity really helped us to articulate the vision that we had and get all of the people that were involved in this behind the change that we were doing. They ran workshops as well as a whole host of one-to-one sessions to coach the people and ensure that everybody understood their new roles and ensure that we got a successful transition of the services to our selected outsourcer.

    Tony Pusey Cheif Information Officer

  • Working with the team over at Velocity was great. Glen answered our questions quickly, followed up to make sure all was running smooth, and made our work much easier. Velocity helped us successfully launch our project ahead of schedule and without any issues.

    Rob Proper Senior Technical Operations Specialist


Find out how successfully you are using ServiceNow

If your company has a ServiceNow integration, taking this rapid-fire assessment should be the very next thing you do.

Discover quickly how effective your business is when it comes to maximising the power of ServiceNow – the answer may surprise you. 

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