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velocity consulting

ServiceNow solutions designed to fit your business

At Velocity Consulting, we specialize in helping businesses achieve success with ServiceNow. With our experience and client-focused approach, we tailor each ServiceNow implementation to meet your unique needs. Whether you're just starting with ServiceNow or seeking to enhance an existing platform, Velocity provides the expertise and support to guide you every step of the way.

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ServiceNow partnership & best practices

We follow ServiceNow’s best practices to deliver effective, scalable solutions.

Custom solutions for your unique needs

Every business is different—our tailored solutions ensure that your ServiceNow platform fits your specific goals and requirements.

Ongoing support & strategic growth planning

We don't just implement—we stay with you, offering continuous support and guidance as your business evolves.

Expert team with proven experience

Our certified consultants bring deep knowledge and a track record of success to every project, ensuring you get the results you need.

Today's challenges demand change

At Velocity, we understand just how tricky digital transformation can be. 

Everything you read tells you to expect fast, frictionless processes that save costs and satisfy customers. But achieving this isn't obvious or easy. 

Especially when it’s your first time using an ITSM or IT Ops solution, and there’s no clear sign telling IT teams: “Start here!” And the stakes are high. 70% of all digital transformations fail.

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Tailored servicenow solutions

Our Core Services

At Velocity Consulting, we provide end-to-end ServiceNow solutions that are customised to your business. Whether you’re starting from scratch, looking to enhance your existing platform, or need ongoing support, our team of certified experts is here to guide you. We focus on delivering results that align with your strategic goals while ensuring a smooth, effective experience throughout every stage of your ServiceNow journey.

Explore our core services below to see how we can help your business thrive with ServiceNow.

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ServiceNow implementation

 

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Platform optimisation

 

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License procurement and management
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Ongoing guidance and planning

 

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Feasibility study

 

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Ongoing support

 

Our proven approach

Our Tailored Methodology

At Velocity Consulting, we follow a structured approach based on ServiceNow’s "Now Create" framework. Our methodology is designed to deliver efficient, tailored solutions that meet your specific business needs.

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1

 Understanding and Planning
We start by aligning with your business goals, defining the project scope, and finalising agreements to set clear expectations.

2

 Current State Assessment
Workshops and assessments help us understand your current processes and IT environment, ensuring we address your key needs.

3

 Design and Build
We configure and, if necessary, customise your ServiceNow platform, ensuring it fits you.r. specific requirements.

4

 Testing, Training, and Go-Live
We thoroughly test the platform, train your team, and provide support during the go-live phase to ensure a smooth transition.

5

 Ongoing Support and Growth
Post-launch, we offer continuous support, manage enhancements, and conduct quarterly reviews to help your platform grow with your business.

 

FIND OUT IN 2 MINUTES OR LESS

Find out how successfully you are using ServiceNow

If your company has a ServiceNow integration, taking this rapid-fire assessment should be the very next thing you do.

Discover quickly how effective your business is when it comes to maximising the power of ServiceNow – the answer may surprise you. 

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Working with Velocity is easy

Whether you are looking to implement ServiceNow for the first time or get more from your existing investment, we can help you with three simple steps:

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1. We understand your goals

We ask you about your business goals and the challenges you are having trying to achieve them. 

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2. We quickly build your solution

Our trusted experts quickly deliver a ServiceNow solution which gives you the ROI you need, not just a tool. 

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3. You get real ServiceNow ROI

You get the ServiceNow platform of your dreams for a fraction of the time and cost. 

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Real satisfaction from real change 

We go beyond just configuring ServiceNow, being with you on every step of your transformation journey. 

Working alongside our customers has been an absolute pleasure. We sincerely acknowledge the joy and collaboration that came with every project, fostering a partnership that goes beyond business. Your trust and teamwork have made our journey together truly rewarding. And here’s what some of our customers had to say about us: 

  • We've got a fully functioning service three months ahead of our original schedule. We therefore generated first year savings which are about a third in excess of what we originally planned.

    Tony Pusey Cheif Information Officer - Trinity Mirror

  • Velocity have proven themselves to be a trusted partner that I can rely on to consistently and professionally deliver. They are flexible in their approach and able to quickly deploy a dynamic range of business and technical skills to respond to the changing and challenging demands on our priorities and resources, while always offering independent and honest advice.

    Paul Kondilys Global Director of IT Operations

  • I would use Velocity again, and I would definitely look for their help if I was doing a transformation or recovery programmes of work, that have got into difficulties, because their pace and direction can really turn things around at very short notice.

    Michael Ibbitson Chief Information Officer

  • Velocity really helped us to articulate the vision that we had and get all of the people that were involved in this behind the change that we were doing. They ran workshops as well as a whole host of one-to-one sessions to coach the people and ensure that everybody understood their new roles and ensure that we got a successful transition of the services to our selected outsourcer.

    Tony Pusey Cheif Information Officer

  • Working with the team over at Velocity was great. Glen answered our questions quickly, followed up to make sure all was running smooth, and made our work much easier. Velocity helped us successfully launch our project ahead of schedule and without any issues.

    Rob Proper Senior Technical Operations Specialist