Velocity Consulting: Strategic ServiceNow Solutions
We don't just "take your order"—we act as your strategic business partner. Our certified experts align your ServiceNow project directly with your overarching business goals, providing genuine consultancy on the how and what to achieve your maximum return on investment.
OUR SERVICES
Comprehensive ServiceNow Services.
Drive Digital Transformation & Maximize ROI
At Velocity Consulting, we offer a full spectrum of ServiceNow solutions designed to meet your unique business needs. Whether you're beginning your platform journey or focused on enhancing an existing implementation, our services are tailored to deliver measurable results, driving efficiency and effectiveness.
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Our ServiceNow Implementation service delivers a complete digital workflow transformation across your organization. We begin with a deep analysis of your business requirements to design and deploy a bespoke ServiceNow solution that drives productivity and efficiency. Our holistic, end-to-end service covers everything from initial setup and license management to comprehensive team training and post-go-live support, ensuring a seamless migration and maximum ROI.
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Before committing substantial capital, our Feasibility Study service provides a comprehensive, data-driven assessment to answer the critical question: Is ServiceNow the right fit for your organization? We conduct a deep-dive investigation into your unique operational challenges and business requirements. This service ensures your proposed investment is strategically sound and technically viable, providing clear insights for making a confident and informed decision on platform adoption.
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ServiceNow Platform Optimization services ensure your instance runs at peak performance and is free from technical debt. Our proactive platform health check and tune-up quickly resolves performance bottlenecks and suboptimal configurations, guaranteeing a faster, more reliable user experience. We also conduct a detailed usage evaluation to help you unlock hidden features and maximize the value you extract from your existing ServiceNow investment.
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Simplify your software expenditure with expert ServiceNow license procurement and management. We streamline the purchase process by accurately matching license types and volume to your specific business needs, ensuring you only pay for what you truly require. Our license review service provides proactive compliance monitoring and consumption tracking, helping you avoid costly true-up notices and achieving significant cost optimization on your software assets.
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Our Ongoing Support Services move beyond traditional reactive models, offering flexible, proactive assistance for your ServiceNow instance. This service provides expert incident management and ticket resolution, alongside continuous optimization guidance. We stand out by integrating small change requests, minor development work, and advanced user coaching directly into our support agreements, providing exceptional value and seamless service continuity on an on-demand or contractual basis.
ServiceNow Implementation: End-to-End Digital Transformation
1. ServiceNow Implementation:
Our end-to-end implementation service begins with a deep dive into your unique business needs to design a fully bespoke solution. We handle every aspect—from initial setup and configuration to license management, comprehensive team training, and ongoing support—guaranteeing a seamless, future-proof deployment that transforms your workflows and boosts productivity.
2. ServiceNow Re-Implementation:
A Fresh Start : If your initial deployment is plagued by issues, technical debt, or poor performance, our re-implementation service offers a clean slate. We efficiently rebuild your instance from the ground up using best practices, providing a quicker, more cost-effective path to optimal performance than trying to fix a broken legacy system.
3. Platform Extension Service
Expand the power of your existing ServiceNow environment. We help you integrate and roll out new product suites beyond your initial scope (like extending ITSM to HR or Security), leveraging the "better together" platform philosophy to eliminate disjointed point solutions and create a unified, comprehensive experience.
Strategic Alignment & Roadmap Planning
4. Feasibility Investigation: Is ServiceNow Right for You?
Before committing to adoption, this feasibility study provides clear, data-driven analysis to ensure your investment is sound. We conduct a detailed evaluation of your business needs and operational challenges to confirm that ServiceNow aligns with your long-term strategies and will deliver the expected ROI.
5. Strategic Roadmap Guidance
Develop a long-term, goal-aligned plan that transforms your ServiceNow platform into a strategic business enabler. Our advisors—seasoned business owners and transformation leaders—align your IT strategy with C-level priorities, guiding the optimal order and pace of platform adoption and feature rollout.
Optimisation & Health Management
6. Proactive Platform Health Check and Tune-Up:
Keep your system performing at its best with a quick, comprehensive health scan. Within 1–2 days, we identify and resolve performance issues, suboptimal configurations, and technical inefficiencies, resulting in increased reliability, better data integrity, and enhanced user satisfaction.
7. Platform Usage Evaluation:
Unlock the full value of your existing investment. We conduct a detailed evaluation to identify and activate underutilized features and modules within your current license structure, showing you innovative ways to leverage the apps and capabilities you already own for maximum efficiency and cost savings.
8. Custom-Built Apps and Widgets:
When standard solutions aren't enough, our in-house developers create bespoke ServiceNow apps, portals, and widgets. We don't just customise; we innovate to build solutions that perfectly fit your unique operational needs, ensuring your infrastructure fully supports and enhances your business processes.
License Management & Compliance
9. Feasibility Investigation:
We prioritize your business needs, not just a transaction. We start by evaluating your specific requirements to ensure you receive the most appropriate type and number of licences, optimizing your software investment and eliminating unnecessary expenditure.
10. Investment optimization:
Streamline your entire licensing process from consultation to completion. We manage all procurement complexities, accurately matching the type and volume of licenses to your usage and scale, which optimizes your investment and avoids unnecessary costs.
11. Licence Review:
Ensure continuous compliance and cost control. We provide a comprehensive evaluation of your usage, complete with a bespoke dashboard, to track consumption, identify potential compliance issues, and help you avoid potentially costly true-up notices from ServiceNow.
Ongoing Support & Skill Enablement
12. On-Demand Platform Support Service
Our support goes beyond traditional "break-fix" models. We offer flexible support agreements (contractual or pay-as-you-go) that include proactive incident management, resolution, and detailed how-to guidance, often integrating minor development work and small change requests at no extra charge.
13. Platform Usage Evaluation:
Move past standard documentation with our real-world, customized training. We deliver interactive, hands-on guidance that is immediately applicable, enabling your team to become proficient, self-sufficient power users and confidently tackle real-world challenges directly within the platform.
LEARN HOW WE CAN HELP YOU
Download the FREE ServiceNow Implementation Brochure
Ready to ensure your ServiceNow implementation is a seamless success? Stop guessing and start planning.
Our comprehensive ServiceNow Implementation Brochure provides you with the essential steps, best practices, and insider strategies to navigate the deployment process efficiently. From initial scoping and team structure to configuration tips and post-launch support, this free guide is your roadmap to maximizing your investment and achieving immediate, measurable results. Download it now and equip your team with the knowledge they need to launch ServiceNow right the first time.