1- ServiceNow implementation

How It Works:
Our ServiceNow Implementation service begins with a deep dive into your current situation and business needs. We analyse your requirements to recommend the most appropriate ServiceNow solutions tailored specifically to your business. The process doesn’t just stop at implementation; we also manage licensing, provide comprehensive training to your team, and offer ongoing support to ensure seamless integration and continuous improvement.

Why Choose This Service:
Opt for our ServiceNow Implementation service to transform your business processes and enhance productivity across your organization. By choosing us, you benefit from a bespoke solution that not only meets your current needs but also scales with your future growth. Our end-to-end service ensures that every aspect of the implementation is handled expertly, from initial setup to full-scale deployment and beyond.

Our Unique Advantage:
What sets Velocity apart in ServiceNow implementation is our holistic approach. We don’t just implement software; we ensure it integrates perfectly with your existing systems and processes. Our team’s deep expertise and commitment to understanding your specific challenges allow us to provide a solution that is not only effective but also sustainable. We support you every step of the way, guaranteeing that you maximise your investment in ServiceNow.

2-Licence procurement

How It Works:
Our Licence Procurement Service streamlines your ServiceNow journey by managing your licensing needs from inception to completion. Our process involves an in-depth consultation to discuss and understand your unique requirements. This ensures that we accurately match the type and volume of licences to your specific needs, whether your implementation is managed internally or through another partner.

Why Choose This Service:
Eliminate the complexities of managing ServiceNow licences on your own. Our expert team ensures that you are equipped with the correct licences, perfectly tailored to your business scale and usage, thus optimising your investment and avoiding unnecessary expenditure.

Our Unique Advantage:
We give you a personalised service combined with our expertise in ServiceNow licensing. Unlike generic licensing services, we provide a bespoke approach that adapts to the needs of your business, ensuring you only pay for what you truly need. Our proactive management helps you stay compliant without the hassle of over or under-licensing, making your IT operations as efficient as possible.

3- Feasibility investigation: Is ServiceNow Right for You?

How It Works
If you're considering implementing ServiceNow but aren't sure if it's the right fit for your business, our Feasibility Investigation service is here to guide you. We start with a comprehensive feasibility study or discovery process that delves deep into your unique business needs and operational requirements. Through this detailed evaluation, we assess whether ServiceNow aligns with your business strategies and can effectively address your challenges.

Why Choose This Service:
Choosing our Feasibility Investigation service ensures that your investment in ServiceNow is sound and well-suited to your business objectives. We provide you with clear insights and data-driven analysis, helping you make an informed decision about adopting ServiceNow based on its potential to enhance your operational efficiency and support your growth.

Our Unique Advantage:
Velocity stands out by offering not just technical assessments but also strategic business insights. Our team combines expertise in ServiceNow technology with a deep understanding of various industry demands. This dual focus ensures that our recommendations are tailored to truly fit your business model and future aspirations, rather than merely adding a new technology.

4- Licence review

How It Works

We start with a comprehensive evaluation of how you’re currently utilizing your ServiceNow platform and identify which features and modules you have enabled. Often, customers We help you optimise the value of your ServiceNow investment by expanding your use of the platform's capabilities. This includes introducing you to apps and features you might not be aware of and showcasing innovative ways to leverage the products you already have in place.

Why Choose This Service?

Maximize your investment in ServiceNow by consolidating various capabilities within the platform, which allows you to extract greater value from your existing licenses. You will experience enhanced utilization as we help you fully leverage all available features and modules, increasing the overall effectiveness of your platform. Additionally, our approach is designed to achieve significant cost savings by ensuring you make the most of the ServiceNow suite you’re already investing in, optimizing both functionality and financial efficiency.

Our Unique Advantage

With our approach you can trust that you have the most effective license model for your business. We offer you a bespoke dashboard to monitor license compliance and consumption. This helps you to track and manage your ServiceNow license usage effectively and identifies compliance issues before ServiceNow issues a potentially costly compliance true-up notice.

5- Platform usage evaluation

How It Works:
We conduct a detailed evaluation to understand how you are currently using your ServiceNow platform and which features and modules are activated. We understand that many organizations only use a small portion of their available ServiceNow suite, so we aim to unlock and maximize your investment. This involves explaining to you apps and features within your license model that may have gone unnoticed and demonstrating new, effective ways to enhance your product utilization.

Why Choose This Service:
Enhance the value of your ServiceNow investment by fully leveraging its capabilities. By consolidating and optimising platform features, you not only increase efficiency but also achieve significant cost savings and improve overall platform performance.

Our Unique Advantage:
We do more than just enable features; we guide you through innovative ways to use the ServiceNow apps and modules you already own. Our strategic approach helps you fully leverage your existing resources, maximizing platform utility and transforming your operational processes.

6-Proactive platform health check and tune-up

How It Works:
Our service helps existing ServiceNow customers maintain a healthy and optimised platform by conducting thorough health scans and analyses. We quickly identify and resolve any issues or inefficiencies, such as poor running conditions, suboptimal configurations, or performance issues, without significant downtime or the need for dedicated projects. Following a quick health scan and analysis, we perform a comprehensive "tune-up" to clean up the platform, correct issues, and reconfigure settings to either standard or optimal levels, restoring your system to peak performance.

Why Choose This Service:
Enjoy enhanced platform performance, increased reliability, and a better user experience. Our tune-ups reduce the time it takes to consume ServiceNow products and features, improve data integrity and security, and boost overall customer satisfaction with the platform.

Our Unique Advantage:
We stand out with our ability to complete a detailed tune-up investigation within just 1-2 days. We provide a full report on the platform's health, highlighting areas with sub-optimal configurations or customisation that could benefit from further investigation, enabling you to make informed decisions about your platform's maintenance and optimisation.

7-Strategic roadmap guidance for ServiceNow

How It Works:
We begin by understanding your overarching business objectives and the key drivers at the board or executive level. Our team then aligns your IT strategy and ServiceNow platform roadmap with these broader business goals and priorities. This ensures that your ServiceNow implementation and any future extensions or additions will directly support your company’s strategic direction. Based on your specific business context, we advise on which ServiceNow products and capabilities to prioritise and the optimal roadmap for their rollout, guiding you on the appropriate order and pace for adopting ServiceNow to meet your objectives.

Why Choose This Service:
Our strategic advisory service is designed to help you develop a long-term, goal-aligned roadmap for your ServiceNow platform, transforming it into a strategic business enabler rather than merely an IT implementation. It empowers your IT leadership to demonstrate how the ServiceNow platform can drive broader business success, facilitating clear and impactful decision-making.

Our Unique Advantage:
Our strategic advisors are not only experts in ServiceNow technology but are also seasoned business owners and transformation leaders. This unique combination of technical and business acumen allows us to provide insights that are deeply integrated with an understanding of diverse business landscapes and priorities, ensuring recommendations that are both practical and strategically sound.

8-Custom-built apps and widgets

How It Works:
We provide bespoke ServiceNow solutions tailored to your specific business needs. Whether leveraging our extensive library of pre-built apps and widgets, integrating third-party applications, or developing entirely custom apps and portals, our service is designed to meet your unique requirements.

Why Choose This Service:
Opt for Velocity when you need solutions that go beyond the standard offerings of ServiceNow. Our in-house team of developers excels in creating custom apps that are specifically designed to fit your unique operational needs.

Our Unique Advantage:
Velocity stands apart due to our ability to innovate within the ServiceNow ecosystem. We don’t just customise; we create. With our experience in developing bespoke applications and our expertise in third-party integrations, we offer a level of customization and flexibility that is unmatched, ensuring that your IT infrastructure not only supports but also enhances your business processes.

9-ServiceNow re-implementation: A fresh start

How It Works:
Our Re-Implementation service offers a fresh start for organisations facing challenges with their initial ServiceNow deployment. We efficiently rebuild your ServiceNow instance from the ground up, following best practices to avoid the complexities of resolving accumulated issues or technical debt.

Why Choose This Service:
Opt for a fresh implementation when speed is essential. Often, taking a step back and rebuilding from scratch is quicker and more cost-effective than attempting to fix a problematic existing instance, allowing you to achieve optimal performance without the legacy complications.

Our Unique Advantage:
Velocity's approach combines rapid deployment strategies with a deep understanding of ServiceNow’s architecture. We not only reconstruct your platform but also enhance it with the latest functionalities and integrations, ensuring a robust and future-proof system tailored to your business needs.

10-Platform extension service

How It Works:
Our Platform Extension service is designed for existing ServiceNow customers who want to expand their implementation beyond initial suites like ITSM. We help you extend your ServiceNow capabilities by adding new suites that complement and integrate seamlessly with your existing setup. This service allows you to leverage the “better together” philosophy, integrating multiple products on a single platform to meet your evolving business needs.

Why Choose This Service:
Expand your ServiceNow environment to create a more comprehensive and unified experience. By integrating multiple capabilities into one platform, we help eliminate the inefficiencies of disjointed point solutions, enhancing productivity and user experience.

Our Unique Advantage:
Velocity is uniquely positioned with broad accreditations across all ServiceNow product suites, enabling us to provide expert advice on suite integrations and deliver a holistic platform experience. Our deep understanding of ServiceNow’s ecosystem allows us to tailor extensions that are strategically aligned with your business goals.

11-On-demand platform support service

How It Works:
Our support service goes beyond traditional reactive break-fix models. We proactively help you optimise your ServiceNow investment by incorporating development work, training, and flexible pricing models into our core support. This includes incident management, resolving issues and tickets, and providing detailed how-to guidance for using the ServiceNow platform effectively.

Why Choose This Service:
Our support models are designed to provide flexibility to suit your needs and budget. Choose from contractual agreements with set terms like 6 or 12 months, or opt for pay-as-you-go call-off agreements where you pre-purchase a bundle of support days.

Additionally, our service goes beyond basic support tickets to include advanced training on the ServiceNow platform, enhancing your team’s proficiency and enabling more sophisticated use of the system.

Our Unique Advantage:
What sets Velocity apart is our inclusive approach to handling small change requests and development work under the same support agreement, without extra charges. Most service providers treat these as separate paid projects, but we integrate them into our support offerings, providing you with more value and seamless service continuity.

12-Platform training and guidance service

How It Works:
Our Platform Training and Guidance service provides real-world, customized training that extends beyond ServiceNow’s standard training offerings. We focus on enabling our customers to become self-sufficient, power users of the platform for the long term. This training is interactive and hands-on, integrated into support interactions to ensure practical learning and immediate application.

Why Choose This Service:
Our training approach is designed to show you advanced, real-world applications of the ServiceNow platform, not just the basics covered in standard training materials. Our hands-on guidance ensures you can optimally utilise every feature of the platform. For instance, if you need script guidance, we won’t just hand you documentation—we’ll walk through the scripts with you step-by-step.

Our Unique Advantage:
We excel in delivering training that is immediately applicable. This hands-on, tailored approach helps bridge the gap between theoretical knowledge and practical implementation, ensuring you gain the expertise needed to tackle real-world challenges directly through your ServiceNow platform.

13-License sales service

How It Works:
At Velocity, we start by evaluating your actual business needs to ensure that you receive the most appropriate type and number of licences. Our approach is focused on understanding your unique requirements and ensuring that every purchase aligns perfectly with your operational goals.

Why Choose This Service:
Choose Velocity for licence sales because we prioritise your business needs and strategic objectives above all. We offer this service to supplement your broader IT strategy, helping you make informed decisions that optimise your software investments.

Our Unique Advantage:
Our commitment to tailored service sets us apart. We don’t just sell licences; we provide comprehensive evaluations to determine exactly what you need, ensuring you get maximum value without unnecessary expenditure.