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Velocity Consulting Blog
Beyond Incident Management: Elevating Your ITSM Maturity for Greater Business Impact
29 April, 2025Many organizations view IT Service Management (ITSM) primarily through the lens of incident management—resolving IT issu...
The 5 Levels of ITSM Maturity: Where Does Your Organisation Stand?
22 April, 2025Achieving IT Service Management (ITSM) maturity is a journey that requires strategy, investment, and the right technolog...
ITSM Maturity: How to Move from Reactive to Proactive IT Operations
15 April, 2025Organisations at the early stages of IT Service Management (ITSM) maturity often struggle with a reactive approach—const...
Critical ServiceNow Vulnerabilities
24 February, 2025ServiceNow is a mission-critical platform for organisations worldwide, providing automation, workflow management, and se...
Employee Onboarding and Offboarding with ServiceNow
10 February, 2025Onboarding and offboarding employees are critical HR processes, but they can also be time-consuming and error-prone. To ...
Take ServiceNow on the Go with Its Mobile App
3 February, 2025Many organisations rely on third-party apps like Ivanti Mobile or Jira Mobile to enable employees to submit tickets, tra...
Simplify Employee Workflows with ServiceNow HR Service Delivery
27 January, 2025HR teams often use platforms like BambooHR, Workday, or Sapling to handle onboarding, offboarding, and other employee wo...
Role-Based Access Control? ServiceNow Has It Built In
20 January, 2025Managing user roles and permissions is critical for both security and productivity, but many organisations rely on third...
Ditch the Analytics Overload: ServiceNow’s Dashboards Have You Covered
13 January, 2025Many organisations rely on external tools like Tableau, Power BI, or Looker for analytics and reporting. These platforms...
Why Pay for Integration Tools? ServiceNow Does It Better
6 January, 2025Integration is key to a seamless IT environment, but many organisations turn to external tools like Zapier, Mulesoft, or...