ServiceNow Beyond ITSM and Into HR

HR departments often struggle with manual processes, disjointed employee experiences, and inefficiencies in managing requests. ServiceNow’s HR Service Delivery (HRSD) module enables HR teams to deliver seamless employee support while automating key HR functions.

How ServiceNow Enhances HR Operations

1. Employee Self-Service and Case Management
   Employees can request HR support, track queries, and access resources through an intuitive self-service portal.

2. Onboarding and Offboarding Automation
   ServiceNow streamlines onboarding and offboarding processes by automating task assignments, approvals, and IT provisioning.

3. HR Knowledge Base and Chatbots
   AI-driven chatbots and knowledge bases provide employees with instant answers to common HR queries, reducing dependency on HR teams.

4. Compliance and Policy Management
   ServiceNow HRSD ensures organisations stay compliant by automating policy distribution, acknowledgements, and reporting.

5. Integration with Payroll and Other Systems
   HR teams can integrate ServiceNow with payroll, benefits, and third-party HR systems for seamless data flow and process efficiency.

How Velocity Consulting Can Help

Velocity Consulting helps HR teams transform their operations with ServiceNow HR Service Delivery. Our consultancy services optimise workflows, enhance employee experiences, and drive automation across HR processes. Contact us today to bring ServiceNow’s power to your HR department.