Cut IT Costs with ServiceNow Automation

Reducing IT costs while maintaining high service quality is a challenge for many organisations. Manual processes, inefficient workflows, and high operational overhead can drain budgets and slow productivity. ServiceNow automation offers a powerful solution by streamlining IT operations, reducing manual workload, and improving service efficiency—all while cutting costs.

How ServiceNow Automation Reduces IT Costs

1. Eliminates Manual, Repetitive Tasks

   • ServiceNow automates routine IT service requests, such as password resets, software installations, and access approvals.
   • This reduces reliance on IT support staff and improves resolution times.

2. Enhances Incident and Problem Management

   • AI-powered predictive intelligence identifies recurring IT issues and suggests permanent fixes, reducing costly downtime.
   • Automated ticket categorisation and assignment speed up issue resolution, minimising disruptions.

3. Optimises IT Resource Allocation

   • ServiceNow provides real-time insights into IT asset usage, helping organisations avoid unnecessary hardware or software spending.
   • Automated monitoring prevents over-provisioning and underutilisation of IT resources.

4. Reduces Service Desk Costs with Self-Service Portals

   • Employees can resolve common IT issues themselves using a self-service knowledge base and AI-driven chatbots.
   • This reduces the number of tickets raised and frees up IT teams for more strategic work.

5. Improves IT Governance and Compliance

   • ServiceNow’s Governance, Risk, and Compliance (GRC) tools automate risk assessments and compliance reporting.
   • This reduces costs associated with manual audits, regulatory penalties, and security breaches.

6. Speeds Up IT Changes and Deployments

   • Change management automation ensures faster, safer deployment of IT updates without unexpected service disruptions.
   • Automated approval workflows reduce delays in implementing critical IT changes.

7. Reduces Software Licensing and Shadow IT Costs

   • ServiceNow’s Software Asset Management (SAM) tools track software usage, preventing unnecessary licensing costs.
   • Automation helps enforce software compliance and reduce risk associated with unapproved applications.

How Velocity Consulting Can Help

Velocity Consulting helps businesses unlock cost savings with ServiceNow Automation Services. We assess your IT operations, identify inefficiencies, and implement AI-driven automation solutions that improve service delivery while lowering costs. Contact us today to optimise your IT operations with ServiceNow.