When it comes to ServiceNow, choosing the best partner for your organisation is paramount. Whether you're seeking to improve ServiceNow performance, maximise platform investment, or troubleshoot issues, the right ServiceNow partner can make all the difference. Let's explore what makes a great partner.

The Importance of Partner Selection

Selecting the right ServiceNow partner hinges on various factors, primarily the size of your organisation and the nature of your IT department. 

What Makes a Good ServiceNow Partner?

While the suitability of a partner varies based on your organization's size and needs, certain attributes consistently define a great ServiceNow partner:

  • Experience: A track record of successful outcomes with ServiceNow, like Velocity Consulting's 15 years of expertise, instils confidence in their abilities to navigate the platform's complexities.

  • Honesty and Integrity: Honesty, integrity, and a relentless focus on business outcomes ensure that your partner is genuinely invested in your success.

  • Value-Centric Approach: A commitment to delivering value in every interaction, whether it's advice, troubleshooting, or optimizing your ServiceNow environment.

  • A-Team Every Time: Your partner should guarantee that you receive the A-team of experts, ensuring the highest level of support and guidance.

  • Business Understanding: A partner who takes the time to understand your business, its unique challenges, and objectives can tailor ServiceNow solutions for optimal results.

Boutique Consultancy for Medium-Sized Enterprises

Imagine a company with 1000 to 5000 employees. Such a medium-sized enterprise often benefits immensely from partnering with a boutique consultancy like Velocity Consulting. Here's why:

  • Outcome-Focused Approach: Velocity Consulting's ServiceNow transformation approach is custom-tailored to deliver your business goals. Instead of a one-size-fits-all solution, we craft strategies and configurations that align precisely with your unique needs.

  • Dedicated Account Management: Our dedicated account managers, each with a minimum of 10 years of experience, ensure that your organization receives the personalized attention it deserves. Your success is our priority.

  • Expertise in ServiceNow: As ServiceNow Premier Partners, we boast the most knowledgeable consultants in the business. We understand the platform intricately, from ITSM and ITOM to Knowledge Management, HR Service Delivery, PPM, and Automation.


Selecting the best ServiceNow partner is a critical decision that can profoundly impact your organization's success with the platform. Whether you're looking to improve ServiceNow performance, maximize platform investment, or troubleshoot issues, the partner you choose should align with your organization's size, needs, and goals. For medium-sized enterprises seeking a boutique consultancy with an outcome-focused approach, Velocity Consulting is the ideal ServiceNow partner, offering expertise, integrity, and a deep commitment to your success. Choose your partner wisely, and pave the path to ServiceNow excellence.

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