In today's fast-paced business environment, organizations are constantly seeking ways to streamline processes, increase efficiency, and maximize their investments in technologies like ServiceNow. One key strategy that has gained significant traction is automation. But, the question remains, is automation right for your organization? In this blog, we'll explore the factors to consider when evaluating the potential benefits of automation and why partnering with a ServiceNow consultancy like Velocity Consulting can make all the difference.
Monitoring the Volume of Requests
The first step in determining whether automation is right for your organization is to closely monitor the volume of requests being handled within your ServiceNow platform. Many businesses, regardless of their size or industry, face an influx of service requests, from IT service management (ITSM) to onboarding processes and everything in between, and understanding volumes is a key indicator in identifying whether or not automation is the right solution.
The Cost of Manual Processing
Next, consider the cost associated with manual processing of these requests. Manual processes often require a significant amount of time and effort from your employees, which translates into labour costs. Furthermore, human error can lead to costly mistakes that impact your organisation's reputation and customer satisfaction. It's crucial to assess whether the cost of manual processing outweighs the cost of developing and delivering automations.
Unlocking the ROI of Automation
Automation is not just about replacing human tasks with machines; it's about improving team performance and maximizing your investment in both the ServiceNow platform and in human resources; your team are most efficient when focusing on higher value non-repeatable tasks, which requires that they are freed up from having to handle simpler and repeatable tasks such as password resets and updating user configurations. When you partner with a ServiceNow consultancy like Velocity Consulting, you gain access to a team of experts who can identify areas where automation can make a significant impact.
Citizen Developers and Request Fulfilment
One of the most promising aspects of ServiceNow automation is the empowerment of citizen developers within your organization. Citizen developers are non-technical users who can create custom applications and automations with a low-code or no-code application. By leveraging the expertise of Velocity Consulting, you can harness the potential of citizen developers to streamline processes such as request fulfilment and onboarding.
Why Choose Velocity Consulting
What sets Velocity Consulting apart is our commitment to delivering value in every interaction. We take the time to get to know your business, your unique challenges, and your goals. With the most knowledgeable consultants in the business, we provide honest advice and prioritize integrity and business outcomes. When you partner with us, you get the A-team every single time, ensuring that your ServiceNow vision becomes a successful reality.
Conclusion
Automation can be a game-changer for organizations seeking to improve ServiceNow performance, maximize platform investments, and achieve a positive ROI. By closely monitoring request volumes, assessing the cost of manual processing, and leveraging the expertise of a ServiceNow consultancy like Velocity Consulting, you can unlock the full potential of automation and drive your business forward. Don't miss out on the opportunity to optimize your ServiceNow operations - explore automation today!
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