In today's fast-paced business environment, customer satisfaction and cost reduction are two critical aspects that every organization strives to improve. For companies leveraging the power of ServiceNow, achieving these goals is within reach, thanks to the innovative approach of automation.

As a ServiceNow consultancy with 15 years of successful outcomes, Velocity Consulting understands the importance of ServiceNow automation and how it can revolutionize your operations. In this blog, we will explore how you can simultaneously enhance your CSAT (Customer Satisfaction) scores and reduce operational costs by automating request fulfilment using ServiceNow's cutting-edge features.

  1. Improve ServiceNow Performance

One of the key drivers for high CSAT scores is prompt service delivery. With ServiceNow, you can optimize your platform's performance by streamlining processes and automating repetitive tasks. This means fulfilling user requests faster and with fewer errors, leading to happier customers.

Velocity Consulting's TransformNow methodology is designed to help you strategize and implement these improvements, ensuring that every step of your ServiceNow journey is focused on delivering value.

  1. Maximize Platform Investment in ServiceNow

Your investment in ServiceNow is a valuable asset. To extract the most value from it, automation is essential. Our experts at Velocity Consulting understand ServiceNow inside and out, and we'll guide you in leveraging its capabilities to the fullest. By automating routine tasks, you can redirect your resources towards strategic initiatives, maximizing your ROI.

  1. Automation: No-Code/Low-Code Solutions

ServiceNow's no-code/low-code capabilities empower citizen developers within your organization to create customized solutions. The Flow Designer and Integration Hub enable users to design workflows and integrate systems without extensive coding knowledge. This democratization of development accelerates the delivery of automation projects, including employee onboarding and JML (Joiner, Mover, Leaver) processes.

  1. Employee Onboarding and JML Simplified

Automating employee onboarding and JML tasks can drastically reduce the time and effort required to onboard new employees or manage staff changes. ServiceNow's automation capabilities ensure that these processes are seamless, error-free, and completed within seconds – all without the need for IT agent interaction.


In conclusion, the path to simultaneously improving CSAT and reducing costs is through the strategic implementation of fulfilment automation within ServiceNow. Velocity Consulting, as your trusted ServiceNow Premier Partner, is here to guide you every step of the way. With our TransformNow methodology, you can harness the power of automation, no-code/low-code solutions, and citizen developers to create a more efficient and satisfying user experience.

To see how Velocity Consulting implemented request fulfilment automation for a key client see the Marken Success Story.

Don't miss out on the opportunity to enhance your ServiceNow performance, maximize your platform investment, and achieve better CSAT scores. Contact Velocity Consulting today, and let's get started on your journey towards automation-driven success.

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