ServiceNow is a powerful platform that enables businesses to streamline processes, automate workflows, and enhance IT service management. However, simply implementing ServiceNow is not enough—organisations need to continuously optimise their approach to maximise their return on investment (ROI).
Key Strategies to Improve ServiceNow Investment Performance
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Ensure a Strong Implementation Strategy
A well-planned implementation is crucial to ServiceNow success. Organisations should define their objectives, map out key workflows, and work with experienced ServiceNow consultants to ensure a smooth deployment. -
Optimise and Automate Workflows
One of ServiceNow’s greatest strengths is automation. By eliminating manual, repetitive tasks, businesses can improve efficiency, reduce errors, and free up resources for more strategic work. -
Leverage Data and Reporting for Continuous Improvement
ServiceNow’s analytics and dashboards provide valuable insights into IT and business performance. Regularly reviewing key metrics helps identify inefficiencies and opportunities for improvement. -
Enhance User Adoption and Training
A platform is only as effective as the people using it. Investing in comprehensive training and clear user guidance ensures employees make full use of ServiceNow’s capabilities. -
Regularly Review and Optimise Your ServiceNow Configuration
As businesses grow, their needs change. Organisations should conduct regular ServiceNow health checks to ensure the platform continues to align with their objectives and remains up to date with the latest capabilities.
How Velocity Consulting Can Help
Velocity Consulting provides expert guidance to help businesses get the most out of their ServiceNow investment. Our ServiceNow Health Check and Optimisation Services ensure your platform is configured for maximum efficiency, delivering real business value. Contact us today to learn how we can enhance your ServiceNow performance.
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