Collecting feedback is critical for improving employee experiences, resolving customer issues, and refining business processes. To do this, many organizations turn to survey platforms like SurveyMonkey, Google Forms, or Typeform.
But did you know that ServiceNow offers robust survey capabilities built right into the platform? By using ServiceNow Surveys, you can collect feedback, tie it directly to workflows, and eliminate the need for external tools.
The Problem with External Survey Tools
While platforms like SurveyMonkey and Typeform are popular, they also come with drawbacks:
- Extra Costs: Subscription fees can add up, especially if you need advanced features.
- Disconnected Data: Surveys hosted on external platforms often require manual work to integrate with your ITSM processes.
- Limited Automation: External tools lack the deep workflow integration that ServiceNow can provide.
How ServiceNow Surveys Work
ServiceNow Surveys allow you to create, distribute, and analyze feedback directly within the platform.
Key Features Include:
- Customization: Build surveys tailored to specific use cases, such as customer satisfaction or employee feedback.
- Workflow Integration: Automatically trigger surveys after specific events, like closing a ticket or completing a service request.
- Real-Time Analytics: Monitor survey responses and generate reports to uncover actionable insights.
The Business Benefits
Switching to ServiceNow Surveys means you can:
- Save money by eliminating third-party subscriptions.
- Streamline feedback collection with surveys tied directly to your workflows.
- Act on feedback faster with integrated reporting and analytics.
Start Using What You Already Have
If you’re already paying for ServiceNow, there’s no reason to spend extra on external survey tools. ServiceNow Surveys are a cost-effective, integrated solution that makes feedback collection seamless.
Want to get started? Book a call with our team, and we’ll help you set up surveys tailored to your business needs.
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