Managing user roles and permissions is critical for both security and productivity, but many organisations rely on third-party tools like Okta, Microsoft Azure AD, or LastPass to handle this. While these tools are great, they can often duplicate functionality already available in ServiceNow.
The Problem with External IAM Tools
Using third-party Identity and Access Management (IAM) tools comes with challenges:
- Additional Costs: Licensing fees can be significant, especially for enterprise-level tools.
- Integration Headaches: Ensuring seamless communication between systems adds complexity.
- Overlapping Features: Many IAM tasks can already be handled within ServiceNow.
How ServiceNow Manages Access Control
ServiceNow includes robust role-based access control (RBAC) features that allow you to assign permissions based on roles and responsibilities.
Key Features Include:
- Custom Roles: Assign permissions that align with job functions.
- Audit Trails: Track user activity to ensure compliance and security.
- Integration: Manage access directly within workflows and other ServiceNow modules.
The Business Benefits
By leveraging ServiceNow’s RBAC capabilities, you can:
- Eliminate the need for third-party IAM tools.
- Simplify access management with a single, integrated system.
- Enhance security by tracking and controlling user permissions.
Take Control of Your Access Management
ServiceNow’s built-in access control tools are all you need to manage user roles and permissions effectively. Don’t pay extra for features you already have!
Let’s help you optimise your access control strategy. Book a call today!
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