Should I Upgrade My ServiceNow Instance Once or Twice a Year?

ServiceNow releases two major upgrades annually, introducing new features, enhancements, and security improvements. Many organisations struggle with the decision of whether to upgrade once or twice a year. The right approach depends on business needs, resource availability, and risk tolerance.

Key Considerations for Upgrading ServiceNow

1. Staying Current with New Features
   Upgrading twice a year ensures that your organisation benefits from the latest innovations and improvements as soon as they become available.

2. Minimising Upgrade Risks
   Some organisations prefer upgrading once a year to reduce potential disruption, ensuring they have enough time for thorough testing and user training.

3. Compliance and Security Updates
   ServiceNow upgrades include critical security patches. Delaying upgrades may expose your organisation to vulnerabilities.

4. Customisation and Compatibility
   If your ServiceNow instance has extensive customisations, upgrading twice a year may require additional effort to ensure compatibility with existing configurations.

5. Resource Availability for Testing
   Successful upgrades require rigorous testing. Organisations must assess whether they have the necessary resources to test and deploy upgrades efficiently.

How Velocity Consulting Can Help

Velocity Consulting provides expert ServiceNow Upgrade and Optimisation Services, ensuring a smooth and efficient upgrade process. Whether you choose to upgrade once or twice a year, we help mitigate risks, optimise configurations, and ensure minimal disruption. Contact us today to plan your next ServiceNow upgrade.