ServiceNow is a powerful platform for managing workflows, data, and business processes, but like any tool, it’s not immune to challenges. If you’re not addressing these issues head-on, they can significantly hinder your team’s productivity and prevent you from realising the platform’s full potential.
Here are the three most common ServiceNow challenges we see—and the business consequences they can have if left unresolved.
1. Clunky Workflows
The Challenge: Over time, ServiceNow workflows can become overly complex or outdated. Teams often layer on new processes without fully refining or replacing old ones, leading to inefficiencies and bottlenecks.
The Consequences:
- Delayed Approvals: Critical tasks may get stuck waiting for manual intervention.
- Employee Frustration: A clunky system forces your team to spend more time navigating inefficiencies instead of focusing on meaningful work.
- Missed Opportunities: Slow processes can prevent your organisation from responding quickly to business needs or customer demands.
How to Address It:
Streamline your workflows by reviewing your current processes, identifying inefficiencies, and leveraging ServiceNow’s automation features. Focus on simplifying tasks and removing unnecessary steps to ensure smoother operations.
2. Integration Issues
The Challenge: ServiceNow is often just one piece of a company’s tech stack. However, integrating it with other tools like CRMs, ERPs, or HR software can be difficult without the right expertise or infrastructure. Poor integration can result in siloed data and disconnected systems.
The Consequences:
- Data Silos: Information becomes fragmented across systems, making it harder to get a complete picture of your business operations.
- Reduced Efficiency: Your team may waste time manually transferring data between systems.
- Inconsistent Processes: Lack of integration can create gaps in workflows, causing delays or errors in service delivery.
How to Address It:
Invest in proper integrations to ensure seamless communication between ServiceNow and other platforms. Custom APIs and middleware solutions can help bridge the gap, while a dedicated ServiceNow partner can guide you through the process.
3. Limited Reporting Insights
The Challenge: While ServiceNow’s standard reporting tools provide valuable information, they don’t always give the depth or specificity needed for strategic decision-making. Many businesses struggle to customise reports that highlight the most important metrics.
The Consequences:
- Missed Trends: Without clear insights, it’s harder to spot patterns and address issues proactively.
- Inefficient Decision-Making: Leaders may base decisions on incomplete or irrelevant data.
- Lack of Accountability: Teams may struggle to measure performance or align their efforts with company goals.
How to Address It:
Customise your dashboards and reports to focus on your key performance indicators (KPIs). Dive into advanced reporting features, such as predictive analytics, and ensure your team has the training to generate actionable insights from the data.
Overcoming These Challenges with Velocity Consulting
If these challenges sound familiar, you’re not alone. Many businesses face these obstacles, but the good news is that they can be resolved with the right approach.
At Velocity Consulting, we specialise in optimising ServiceNow to overcome clunky workflows, integration roadblocks, and reporting limitations. Our tailored solutions ensure your platform runs smoothly and supports your business goals.
Let’s tackle your ServiceNow challenges together. Book a quick call with us today, and we’ll help you get the most out of your platform.
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