WHO WE ARE
Our passion is creating real change with ServiceNow
We have worked together for over 15 years united by our love of delivering real change.
The ServiceNow Partner Built for Real Business Transformation
Our sole focus is on creating real change with ServiceNow. For over 15 years, our team has been united by a passion for delivering tangible, lasting results. We're ready to discuss your project and turn your vision into success.
Our unique Velocity TransformNow™ methodology is the foundation of our work. We go "way beyond just configuring ServiceNow" to deliver business outcomes and support our clients throughout the entire journey, from strategy and target operating models to adoption and communications.
Lets talk about your project!
Velocity TransformNow™
You Deserve Service Transformation,
Not Just a Tool
Get the best of our skills in service delivery and transformation with deep technical development expertise.
WHAT MAKES US DIFFERENT?
We created Velocity TransformNow™ because you deserve more than just a software implementation.
Our fundamental belief is simple: you need Service Transformation, not just a tool. That's why we combined our cross-industry skills in Service Strategy, Process Design, Business Change, and Communications to create Velocity TransformNow™—the first holistic ServiceNow transformation methodology designed specifically to achieve your business goals.
Our Leadership Team
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Anthony Lamoureux, CEO
With over 25 years of experience as an IT Director, Anthony has delivered transformations for brands like Gatwick Airport and Reckitt Benckiser.
A veteran IT director with over 25 years experience, Anthony has had a career as Programme Director and Head of IT. After honing his skills within blue chip IT firms, Anthony went client side, delivering transformation for brands in including Gatwick Airport, Reckitt Benckiser, Centrica and Co-op Bank. -
Stuart McDonald, COO
An MBA-qualified leader with over 15 years of experience working with global brands such as Trinity Mirror and the International Olympic Committee.
Stuart is MBA qualified, learnt the ropes working for traditional consultancies and has over 15 years experience working with global brands including Gatwick Airport, Trinity Mirror and the International Olympic Committee to streamline ways of working to deliver financial and service improvements. -
Lyubo Chavdarov, CTO
Lyubo leads our Bulgarian Velocity Labs product development team with over a decade of expertise in innovative digital solutions.
Lyubo brings over 10 years expertise in leading dynamic technical teams that deliver innovative digital solutions within the IOT space. He is currently leading and growing our Bulgarian “Velocity Labs” product development team.
Our Core Principles
Our combined experience and unique methodology enable us to solve complex problems with simple, strategic solutions, just as the platform provider themselves promise.
Outcome Driven
Our projects are designed to deliver tangible business outcomes, not just a successful tool implementation.
Delivered by Experts
Our consultants have over 15 years of experience managing large-scale service organisations for major enterprise clients.
Right Shored + Right Priced
We strategically team our senior consultants with a development team composed of experienced developers, ensuring both quality and efficiency.
Agile and Fast
We reject the traditional 'waterfall' approach and use an agile delivery method to ensure your project progresses at pace.
METHODOLOGY
We leverage ServiceNow’s “Now Create” framework
As the foundation for our implementation methodology, ensuring a comprehensive, standardised approach aligned with industry best practices.
However, our true strength lies in how we tailor this framework to meet your unique needs.
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We use ServiceNow’s standardised assets and best practices as the foundation for our projects
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We selectively trim and adapt the framework’s assets to match your specific requirements, ensuring efficiency and relevance.
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We add our own custom assets where necessary to meet your unique challenges and requirement
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Yur approach includes ongoing strategic reviews to identify new opportunities and maximise your ServiceNow investment
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We offer flexible delivery models and competitive pricing, making our services accessible and tailored to your financial needs.
Typical Project Outline
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Understanding and Planning
Align your ServiceNow investment directly with your core business goals.
Define clear business objectives and scope, discuss potential ServiceNow solutions and finalise the Statement of Work (SOW).
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Current State Analysis
Gain a thorough understanding of your existing processes and specific requirements.
Conduct workshops to pinpoint pain points, define precise functional requirements, identify and plan for necessary integrations. -
Solution Design & Build
Configure and develop your new, optimised ServiceNow platform.
Map requirements to platform capabilities, configure all forms, workflows, and reports, set up secure test environments. -
Go-Live & Hypercare
Ensure the solution works flawlessly and your team is fully prepared for launch.
Execute comprehensive testing protocols, complete final data migration, provide 2–5 days of immediate Hypercare support.
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Ongoing Support & Evolution
Provide continuous support and help your platform evolve with your business.
Offer ongoing application support, provide minor enhancements as needed, conduct quarterly strategic reviews for growth. -
Best Practice & Optimisation
Ensure your implementation is aligned with best practices and maximises value.
Tailor the "Now Create" framework specifically for your project, use only necessary customisations (no technical debt), supplement solutions to maximise long-term value.
LET'S TALK ABOUT YOUR PROJECT
Let’s talk about your project!
In our first call we will talk about your project needs and goals and share with you how we can rapidly increase the performance and value of your investment in ServiceNow.
Complete the form and we will be in touch!