We don’t just “take your order” we help you align your ServiceNow project to your strategic goals and provide you genuine business consultancy advice on HOW and WHAT to do to deliver your aims.

At Velocity Consulting we discuss functional needs with your business stakeholders and map those requirements against the various suites and applications available from ServiceNow, providing intelligence into how value can be maximised from an platform investment.  Once defined we will then work with your IT teams to procure, deploy and enable the features required to allow your business to meet its goals.

WHAT IS IT

The IT operations management (ITOM) suite provides the tools needed to discover connected services and to gather and collate alerts triggered by those services.  Essentially it’s a ‘command and control’ operational space to identify and isolate issues even before users are aware they exist; the fastest way to resolve an Incident is to restore services before anyone even notices.

ITOM Discovery monitors network connected devices, updating the ServiceNow CMDB and offering real-time understanding of the managed environment.

ITOM Event Management draws alerts from infrastructure and using complex sets of Event profiles correlates, aggregates and filters the alerts to provide intelligence and direction to IT teams on issues in the underlying environment for proactive attention.

BENEFITS

While both are strategies for IT management, IT service management (ITSM) and ITOM are two different concepts.

ITSM includes activities an organisation does to manage IT services through the entirety of the life cycle, including strategic planning, service operation, service desk, continual service improvement, and design building. ITSM also encompasses the help desk and fulfilment of IT requests that come from employees. Best practices of ITSM are known as the ITIL framework, which describes the life cycle of service in detail.

ITOM is covered under the ITIL framework. ITOM teams are meant to focus on daily tasks for the operation of an organisation’s infrastructure components and applications— all aspects of the “service operation” stage defined in the ITSM lifecycle.

WHAT IS IT

HR service delivery is a term used to explain how an organisation's human resources department offers services and interacts with employees. Traditionally, human resources service delivery was as simple as an open-door policy where employees could stop in, ask questions and pick up needed paperwork. Today the HR service delivery model, fuelled by mobile applications and cloud computing, is undergoing rapid evolution to reflect the demographic changes in the workforce.

Modern HR service delivery models follow a tiered architecture, which gives employees access to varying levels of HR expertise and allows organisations to prioritise HR resources effectively.

Improve employee productivity with enterprise-wide workflows that reach across any digital channel.

Deliver unified work experiences from anywhere.

BENEFITS

WHAT IT IS

Project portfolio management (PPM) is the centralised management of an organisation’s projects. While these projects may or may not be related to one another, they are managed under one umbrella, called a portfolio, to oversee and manage any competing resources. Portfolio management in project management also involves the intake process of projects. This includes identifying potential projects, authorising them, assigning project managers to them, and including them in the overall portfolio. It also includes high-level controls and monitoring to ensure ongoing projects are directly related to the business's overall goals and strategies.

Get visibility into all work—traditional, agile and hybrid. Balance capacity against demand and optimise your portfolios to achieve business value.

BENEFITS

WHAT IS IT

Simply put, automation is the ability to use technology to perform tasks with minimal human effort. More specifically, automation describes the tools, techniques, and strategies designed to minimise labour, freeing up human workers to focus on other responsibilities.

BENEFITS

Is automation right for your company? Watch our video to find out.