Transformating End User Computing at London Gatwick Airport
There has been a recent hike in the quality of personal technology, with an ever-increasing number of consumers using smartphones, tablets, and the entrance of smart wear technology. In order to rapidly change and improve with technology, IT departments must become more responsive and communicative with their end-users.
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Gatwick Airport is the busiest single-runway airport in the world, and its End-User Computing (EUC) service was no longer fit for purpose. A plan was put together to improve the EUC – however, seven months and the project had overrun both timescales and budget. With the Global Infrastructure Partners urgently requiring project recovery, we stepped in to save the programme from the brink of disaster.
By downloading this case study you will discover…
- The dramatic shift in NPS scores following Velocity’s second project with London Gatwick, taking it initially from -95%, to +37.5%.
- How by enabling rather than frustrating employees, Velocity dramatically changed the perception of IT within the whole business.
- How Velocity successfully updated hardware, including 951 laptops and desktop computers to 1,449 users.
Furthermore by reading this case study, you will understand how we provided the much needed experience and expertise required to provide London Gatwick with a clear ‘end-state’ plan for the whole company to work towards.