We have a fast, effective way of selecting the right blend of insourcing and outsourcing for our clients’ needs. Based on our industry leading ITIL-based commercial model, the solution is unique for every customer, but they all have one common outcome, a delivery model which provides enduring success.
Our truly innovative approach can save our clients more than 50% of the time and 70% of the cost of typical sourcing approaches, whilst providing them with understandable, world class commercial contracts.
Using our experience, both client-side and supplier-side, in managing outsource relationships, we help our clients deliver highly cost effective, flexible and agile commercial models, leading to greater supplier innovation and investment, through four expert services.
We use our experience in designing and negotiating commercial models to help our clients to rapidly assess the health of their contracts and commercials, either during negotiation as part of a commercial assurance team or, when our clients need help to understand why their commercial relationship is not working.
We use our unique blend of service delivery and commercial experience to assess commercial health, contract strengths & weaknesses, predict commercial and relationship performance issues and most importantly provide a step-by-step set of recommendations to successfully change the commercial model and relationship.
We help our clients to design the right sourcing solution to meet their service strategy. This can be outsourcing (either on, off or near shore) or insourcing functions.
We understand that sometimes insourcing or a hybrid model are best for the client’s environment and we design sourcing and selection around this.
We help our clients radically change the way they manage their outsource, working with procurement teams to shorten tender cycles, pushing the risk onto the supplier through our innovative sourcing and commercial models.
We design and manage the entire tender process, coaching our clients, shortlisting and selecting suppliers and then, helping clients to negotiate and develop commercial contracts.
We are experts in the real-world implementation of IT services (based on ITIL), and have developed a ground-breaking Service commercial workpackage development approach, which saves months of time and cost.
Our years of experience building and managing highly successful hybrid service organisations has enabled us to develop our truly ground-breaking commercial outsource contract model, Velocity IgnitionForge.
IgnitionForge is a first in the industry, hard coding year-on-year process and ITIL service maturity targets into the contract, locked to a set of penalties and probation periods. These not only de-risk supplier selection they also reduce contract costs and drive continual improvement – not just from a cost perspective.
We don’t just manage commercial programmes, we also coach our clients in the theory behind our model to provide them with a legacy of self sufficiency.
We coach and mentor our clients’ commercial, service and project delivery teams in the commercial model and commercial best practise and management to ensure that the right behaviours and processes to create long term success are embedded and lived by.
We help our clients with guidance on all major contract-life events including contractual proving period assurance and annual contract review support.
We help our clients negotiate and manage poor supplier performance and where required provide support for supplier exit planning and transition management.