Our array of innovative tools and strength in coaching and mentoring organisations, both clients and suppliers alike, can be combined to embed new processes and ways of working.
Our people-centric approach to any change focusses on getting the right blend of roles and skills, whilst driving the right behaviours, to maximise both individual and team performance and the value they deliver.
Our team of highly-skilled and experienced individuals provides our clients with the assistance they need to grow internal capability and engage their businesses to give them the service they need to stay ahead of the competition.
We provide interim managers to both client and supplier teams to act as the booster rockets towards success whilst new service regimes and teams embed.
Our team fulfils management and governance roles to provide direction, guidance and advice to both new and established teams adopting new ways of working. Our team will set performance targets, organise training and indeed whatever assistance is required to ensure success.
Our interim managers are fully accountable for the results our clients are driving towards and are able to add value by using their wealth of knowledge and expertise – so our clients are always in safe hands.
We mentor both client and supplier organisations to help embed new processes, roles, performance targets and behaviours.
Transitions and transformations bring about major change that can leave people in the dark about what they are expected to deliver. Our team works alongside them to coach them on their new roles and also identify where they may require additional support and training to achieve the performance targets set.
The same can be said of new processes and our team are experts in defining, launching and embedding new business processes outside of the standard Incident, Problem, Change and Request Management disciplines that many focus on.
The secret to engaging any business is in the way messages are communicated.
From board presentations, training guides and service updates through to focus groups and user forums, the way in which they are delivered is vital to getting points across.
Our team of expert facilitators and business change professionals not only work with our clients to improve all outbound communications from IT and Service functions they also skillfully craft engaging presentations, workshops and seminars.
We will also work with key members of client teams to build confidence and improve the delivery of presentations and audience events to raise the profile of IT.
Working with IT, Service and Business teams we provide the expertise to develop performance dashboards (service, transformation or commercial for example) to keep everyone focused on the important metrics.
Using the knowledge and expertise of those with direct links to our client’s business, we work to understand the key metrics and measures that need to be communicated to assess the health of the service they receive.
This approach also provides, often for the very first time, a genuine two-way dialogue between IT and the business and a means of prioritising any improvement activity in the near future.