London Gatwick

IT Service Transformation Case Study

IT Service Transformation at London Gatwick Airport 

For too long there has been a resignation amongst large businesses that below standard IT service and support is par for the course. It doesn’t happen overnight, it’s a slow change in state of mind as complacency creeps in and standards begin to slip. It’s OK to admit that your business suffers from this same complacency – that is the first step on the path to change.

CIO, Micheal Ibbitson, realised that the current IT Service at London Gatwick Airport needed to change and he wanted to shake things up. This is where we stepped in and helped transform the IT services and support at the busiest single runway airport in the world.

By downloading this case study you will discover…

  • How applying disruptive innovation to the IT model, it is possible to achieve radical business change in a short period of time.
  • How to change the mentality of an IT Support team and the wider perception across the business through quality training and a personalised service.
  • How Velocity managed to turn around Gatwick’s Net Promoter Score by a massive 115 points. 

It doesn’t stop there, by reading this case study you will understand how we took best practice industry disciplines such as ITSM, ITIL and SIAM, applied our own unique methodology and took radical ideas all the way from inception to implementation!


To access your free copy now and discover the Velocity approach to IT Service Transformation, simply complete the form to the right.
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